Terms & Conditions

1. APPLICATION OF THE TERMS AND CONDITIONS

Welcome to the delarge’s website: www.delarge.com (“the Website”).

We inform you that the ownership of the domain www.delarge.com corresponds to Delarge House S.L., with registered address at Diputación 262, 08007 Barcelona (Spain), with Fiscal Identification Code: B02920312 and entered on the Mercantile Register of Barcelona in Volume 24.123, Sheet B-64.621, Folio 49 5th Inscription. (Hereinafter, “delarge”,“Us”, “We”).

The goods purchased in the Website are sold directly by delarge. 

If you continue to browse and use this Website, you are agreeing to comply with and be bound by the following Terms and Conditions of use. This applies also if delarge e-commerce is accessed from outside Spain.

We may modify this Website to make as many changes and modifications it deems advisable and necessary for its correct functionality, without the need to give prior notice to users.

 

2. SALES POLICY

delarge sells products through the Website exclusively to consumers who are 18 years old or above and only for non-commercial and lawful purposes. If you are not using this site for your own personal use, we invite you to abstain from carrying out commercial transactions on this site. We reserve the right not to process or accept an order carried out by those who do not comply with the above point.

All offers, orders, purchases and deliveries made through this website shall be subject to these Online Shopping Terms and Conditions.

If you wish to purchase any product or service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including: your credit card number and its expiration date, your billing address, and your shipping information. 

You represent and warrant that: 

(i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase;

(ii) the information you supply to us is true, correct and complete. 

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

If you purchase products on our website you agree to pay at the time of purchase. The order will not be processed until we receive confirmation of payment.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons; and if fraud or an unauthorized or illegal transaction is suspected.

 

3. PRODUCTS 

The product’s characteristics are shown on the website according to the information given to us by the supplier. Despite the care with which we faithfully reproduce the images and colors of the products, they may differ slightly from reality due to particular internet browsers or computer monitors.

Our prices may vary, but in this case, the changes will not affect the orders where the order confirmation has already been sent. You are responsible for checking the price of the product before confirming the order.

 

4. SHIPPING AND DELIVERY

4.1. Quality

We agree to deliver the products in perfect condition. You must check that the package is in good condition at the time of delivery. If the order has suffered any blows, breakages or imperfections during transit, you must contact delarge via email within 48 hours to begin the returns process. Before shipping, each and every item is subject to an exhaustive quality control, where our logistics team carefully checks the product and takes pictures of it, making sure that it complies with the standards to be handed to our customers. This information must be kept in mind when users inform about a damaged or defected item delivered.

 

4.2. Address modification

Address modifications are not allowed when the package has already left the facilities. So as to optimise the delivery service, we recommend you to give us an address where the goods can be delivered to during working hours. We will not be responsible for errors in delivery where the delivery address is wrong, has been omitted or customer changes during its transit. 

 

4.3. Delivery date

An order will be considered to have been delivered at the moment when the customer receives the package, in accordance with the delivery company’s own control system.

If we are not able to deliver your order, the delivery company will contact you to set a new delivery date or a new delivery address, if necessary.

We are not responsible for any delays that may arise in customs of each country.

If the agreed upon delivery date for your order cannot not be met due to reasons of force majeure or that are beyond our control, we will inform you as soon as possible and you may choose between continuing with the purchase with the new delivery date that we will provide or cancelling the order with the total refund of the price paid. Please take into account that we do not make home deliveries on Saturdays, Sundays and Bank Holidays.

You should contact us if the order has not arrived within 7 working days from dispatch. If you don’t, the order will be returned to our warehouse 10 days from dispatch and you will be accountable for the delivery and return costs, as well as any possible administration costs that may arise. 

 

4.4. Shipping rates

Standard shipping is free of charge worldwide for orders over 100€. 

Shipping rates may vary, depending on promotions; or changes in the rates given by the transport companies.

Customs duties and fees for deliveries outside of the EU shall be borne by the customer.

 

4.5. Returned packages

All orders outside the EU that are returned because the customer rejects it, or are not picked up from an access point will have an extra cost of 40€.

 

5. AVAILABILITY, ERRORS AND INACCURACIES

We are constantly updating product and service offerings. We may experience delays in updating information in the Website and in our advertising on other websites. 

The information shown may contain errors or inaccuracies and may not be complete or current. Products or services may be mispriced, described inaccurately, or unavailable on the Service and we cannot guarantee the accuracy or completeness of any information found on the Service.

We therefore reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

 

6. WARRANTY

The purchaser has a 2 year warranty for our glasses in the case of any manufacturing defect or latent defect occurring to them.

No claim under the warranty can be made if the damage is caused deliberately or by negligence; by improper use or careless maintenance; by normal wear and tear; by not or incorrectly following the instructions relating to the product; or by having anyone other than delarge make repairs or changes to the product.

 

7. LIABILITY EXEMPTION

delarge is not liable for any damages that could be derived from situations such as interferences, computer viruses, Internet overloads and malfunctions in the operating of this electronic system or the users’ computing equipment, caused by reasons not attributable to delarge, which prevent or delay the provision of the services or the browsing of this Website.

delarge’s liability regarding any product acquired on this Website will be strictly limited to the purchase price of the aforementioned product and except in the event of any legal provision to the contrary, we will not accept any liability for loss of income or sales; loss of business; loss of profit; loss of data or loss of management time.

 

8. RIGHT OF WITHDRAWAL

You have the legal right to withdraw from the purchase within a period of fifteen (15) calendar days without any need for justification. Your right to withdraw from the purchase will exclusively be applicable to products that are returned in the same conditions as you received them. No refund will be made if the product has been used in any way other than just opening it; it is not in the same conditions in which it was delivered or it has been damaged in any way. The product must be returned with all its original packaging, the instruction booklet and any other documents that might accompany it in perfect condition.

Returns may be made through this link and we will organize the collection. Returns are free of charge in the EU for orders over 100€. Outside the EU, shipment cost and taxes will be deducted. Please return the product as soon as possible. Take into account that if you decide to return the articles yourself, freight collect, we may reject the delivery or charge you for the transport costs and you also assume the risks that could be derived from the goods being damaged during the transport. Once the returned article has been inspected and verified that it is in good condition, we will proceed to refund the amounts you have paid. The refund will always be made using the same payment method that you used to pay for the purchase. If you have any queries, please contact us at hey@delarge.com.

 

9. INTELLECTUAL PROPERTY AND INDUSTRIAL RIGHTS

All elements and content published in the Website and particularly the designs, photographs and images of the products but also text, music, sounds, videos, documents, logos and any other material in any format that may be used industrially and commercially are protected by national intellectual property and other laws safeguarding the intellectual and industrial rights belonging to delarge or to third parties that have correctly authorized their inclusion on the Website.

This includes menus, web pages, outlines, colours, graphs, tools, icons, buttons, characters, the design of the website, diagrams, structure, the selection, order and presentation of content, methods, processes, functions or programming as well as the software, the trade names, trademarks or industrial drawings and any other signs that are a part of the Website. 

The website is considered a computer program and as such is also protected by intellectual property and industrial rights legislation.

Your use of the Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content.

You cannot reproduce, transform, change, disassemble, carry out inverse engineering, distribute, rent, loan, facilitate, allow public access through any media, or carry out any other action forbidden by law regarding intellectual property and industrial rights, on any of the elements referred to in the above paragraph without the consent of DELARGE HOUSE S.L.. You must use the materials, elements, content and information to which you have access through our Website, only for your own needs, and you agree not to commercially exploit the above elements either directly or indirectly.

Under no circumstances will it be understood that any license has been granted or any waiver, transmission, total or partial assignment of the aforementioned rights has been made, nor any right or expectation of right has been conferred and particularly, for altering, exploiting, reproducing, distributing or publicly communicating anything to do with the aforementioned contents, without the prior express authorization given by the Company or the respective owners.

Therefore, the use of the Web Site is prohibited for public or commercial purposes, thus the contents of the Web Site may not be exploited, reproduced, distributed, modified, publicly communicated, transferred or used. The introduction of hyperlinks for commercial purposes on other web sites that allow access to this Web Site is expressly prohibited without prior consent by the Company.

 

10. NOTE ON CONTENT

We have taken all possible measures to ensure that our Website does not publish any content which may be considered incorrect, out-of-date or harmful to civic principles, human rights or human dignity in any of its forms or expressions.

Though we try to guarantee continual access to the website, the dynamic character of the internet and its content, may not allow our Website to operate without interruptions whilst updating it. We cannot guarantee that it will operate continuously and without interruptions, defects or errors, due to your internet connection. If any problem should arise accessing the Website, please contact our Customer Services department (olivia@delarge.com). 

We have adopted adequate technical and organisational measures to safeguard the security of the services in the Website and the integrity of data relative to electronic communication and traffic, protecting them against non authorised use or knowledge. We have also adopted measures to avoid the risk of dispersion, destruction or loss of information or data, reserved or unreserved, pertaining to the user and those present in the Website, to prevent non authorised access or that which does not conform to the current law and legislation to the above mentioned information.

You are solely responsible for your own conduct on access to the site as well as during access and before delarge and third parties of any consequences derived from: illicit use of content within the Internet, developed or not by delarge, officially published or not under our name; any use contrary to the present document and harmful to third party interests or rights, or which in any way could harm, render useless or deteriorate the website or its services or prevent other users from enjoying it normally.

We reserve the right to update content at any time and to eliminate, limit or prevent access to it, temporarily or definitively, as well as deny access to the Website to those who misuse content and/or do not comply with the conditions outlined herein.

We do not guarantee: uninterrupted access to the website; linked websites or that the content or software accessed by you through the website or linked websites does not have any errors, viruses or other elements in content that could alter your computer systems, electronic documents or files, or cause any other damage

The exploitation of information or content of the website or linked websites for your own personal use.

 

11. LINKS TO OTHER WEBSITES

Our Website may contain hyperlinks (known as “links”) with other websites and third party materials that are not related in any way to us. The object of the links is to help you during searches and browsing and to enable hypertext connections to other websites, only for information purposes. The activation of the links does not imply any recommendation or suggestion by delarge regarding these websites or any guarantee regarding their content, services or goods supplied and sold to the users of the Internet.

We do not control these websites or their content, nor do we monitor them in any way. We cannot be considered responsible for the content of these websites nor for the rules adopted with regards to the privacy of the user or how they treat personal information whilst browsing. Therefore, we do not accept any responsibility for any damage or loss derived from their use.

 

12. PRIVACY

We urge you to read our Privacy Policy carefully if browsing our Website even if you are not going to make a purchase.

 

13. UPDATING AND CHANGING THE TERMS AND CONDITIONS

delarge reserves the right to change the present Terms and Conditions at any time and without notifying you. You are solely responsible for reading them as a prerequisite to purchasing any product from our Website. The Terms and Conditions published at the time of purchase will be the ones considered valid and applicable.

If any clause within the present Terms and Conditions is declared null and void, the rest of the clauses will remain valid and will be interpreted taking into account each party and the purpose of the present Conditions. delarge does not have to exercise any of the rights and faculties conferred in this document, which does not, in any case, imply the rejection of these unless it is expressly stated by delarge or through the legal application corresponding to each case.

 

14. APPLICABLE LEGISLATION AND CONFLICT RESOLUTION 

The present Terms and Conditions are ruled by Spanish legislation. 

To resolve any controversy or conflict derived from the present Terms and Conditions, delarge will submit to the criteria established by law applicable to consumers and users.

 

15. CUSTOMER SERVICE

For any suggestion, clarification, incident or complaint, you can contact the Customer Service by phone (+34) 660 75 14 26 from Monday to Friday from 9AM to 8PM GMT+1 or, by email to olivia@delarge.com anytime. Additionally, we have official complaint forms at customers’ and users’ disposal.

Complaints and claims made to our Customer Services will be dealt with as soon as possible and in all cases, within a maximum of thirty (30) calendar days.

These General Terms and Conditions have been updated on July 2nd, 2021.